FAQ's
Need a little help? Browse our FAQs below for quick answers about orders, delivery, and returns, we’re always here if you need more support.
Which courier service do you use?
We partner with The Courier Guy to ensure reliable, trackable deliveries nationwide. Currently we offer Standard Delivery
How long does delivery take?
We deliver nationwide with The Courier Guy. Major cities may receive next-business-day delivery, while regional areas may take 1–2 extra business days. Timeframes are estimates and may vary.
Do you offer international shipping?
At this stage, we only ship within South Africa. International shipping is not currently available.
How much does delivery cost?
Shipping fees are calculated at checkout based on, your delivery location, parcel weight and selected delivery service. Rates are set according to The Courier Guy’s standard pricing and will be clearly displayed before payment.
Are there order cut-off times?
Orders must be placed before the courier collection cut-off time for your selected service to be dispatched on the same business day. Orders placed after cut-off will be collected the next business day.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email. You can track your delivery directly on The Courier Guy’s tracking portal
What happens if I’m not available to receive my order?
If you’re unavailable, the courier will attempt redelivery or contact you to arrange a suitable time.
What is your returns window?
You may request a return, refund, store credit, or exchange within 14 days of purchase (provided the item meets our return conditions).
What items can be returned?
Returns must be unused, unworn, and in original condition, with all tags/labels attached and original packaging intact.
What items are not eligible for return?
The following items are not eligible for return or exchange, unless defective.
Sale or clearance items (FINAL SALE as well as items showing signs of wear, washing, or damage not caused during delivery
How do I request a return or exchange?
Contact our support team with the following: order number and the reason for the return. We will confirm eligibility and tak you through the require return process.
How do returns work with The Courier Guy?
Once approved, we’ll arrange a collection via The Courier Guy (or provide drop-off guidance where available). You’ll receive a return waybill and instructions so the process is simple and trackable.
Who pays for return courier costs?
If the item is faulty, damaged, or incorrect, we cover return courier costs. If you’re returning for change of mind, return courier costs may be at your cost (we’ll confirm when approving the return).
What if my item is faulty, damaged, or incorrect?
Please contact us within 48 hours of delivery with your order number as well as clear photos of the issue. Once approved, we’ll arrange collection at no cost and offer a refund, exchange, or store credit.
When am I eligible for a refund or exchange?
You may request a refund or exchange within 14 days of purchase, provided the item is unused, unworn, unwashed, and returned in original condition with all tags and packaging intact.
How do I request a refund or exchange?
Email our team customer.services@houseofwolves.co.za to request a Return Merchandise Authorisation (RMA) and let us know whether you prefer a refund or exchange.
How long does it take to process a refund?
Once your return has been received and inspected, refunds are processed within 7 business days.
How will I receive my refund?
Refunds are issued to the original payment method used at checkout.
When will my refund reflect in my account?
Please allow 1–2 billing cycles for the refund to reflect, depending on your bank or payment provider.
When will my exchange item be sent?
Replacement items are dispatched once your returned item has been approved, usually within 2–5 business days, subject to stock availability.
What happens if my exchange item is unavailable?
f your preferred item is out of stock, you may choose a refund or store credit instead.
Are sale items eligible for refunds or exchanges?
FINAL SALE items are not eligible for refunds or exchanges unless they are faulty.
